Roles and Responsibilities Document
- Document No.:
- IA-POL-09
- Version:
- 2.0
- Effective Date:
- September 2026
- Scope:
- All training programs and services delivered by the Academy
- Approved by:
- Senior Management of Investment Academy
- Review Cycle:
- Annually, or upon changes to the applicable laws and instructions
1. Purpose
This document sets out the principal roles of the Academy, their responsibilities and the internal contact channel of each, identifying who is responsible for each stage of the trainee journey from registration to graduation.
2. Roles and Responsibilities
| Function | Responsibility | |
|---|---|---|
| Platform Director | Overall supervision of the platform and teams, coordination between departments, and operational liaison with regulators within delegated authority. | mgt@ia.edu.sa |
| Director of Training | Supervision of the training process and study plans, contracting and monitoring instructors, and following up trainee records, registration and withdrawals. | courses@ia.edu.sa |
| Program Officer (Diploma) | Supervising program delivery, following the study plan and trainee progress, coordinating with instructors, and answering academic and administrative enquiries. | courses@ia.edu.sa |
| Instructor | Delivering the scientific content, managing lectures, activities and assignments, assessing performance, and giving feedback to trainees. | Via the platform |
| Admissions and Registration | Receiving registration requests, verifying requirements, issuing admission, managing trainee files, and uploading to the regulators’ systems. | admin@ia.edu.sa |
| Beneficiary Services | Receiving enquiries, complaints and suggestions, following up payments, and routing requests to the department concerned until closure. | admin@ia.edu.sa |
| Quality Management | Monitoring the quality of program delivery, measuring beneficiary satisfaction, analysing complaints and indicators, raising improvement opportunities, and deciding escalations. | khaledh@ia.edu.sa |
| Technology Management | Developing, securing and stabilizing the platform, ensuring compliance with NELC requirements, and protecting beneficiary data. | mohcine_fkih@ia.edu.sa |
| Technical Support | Resolving technical issues related to the platform, virtual classrooms, accounts and login, and managing training sessions and their links. | it@ia.edu.sa |
3. Governance Principles
- Segregation of duties: the same person does not both issue a decision and decide the grievance against it.
- Documentation: academic and financial decisions and actions are recorded in the Academy’s systems with the name of the actor and the time.
- Delegation: a deputy is designated to act for the role holder during absence to ensure continuity of service.
- Confidentiality: role holders are bound by the confidentiality of beneficiary data under the Privacy Policy published on the “Privacy Policy” page.
The emails above are for internal communication and official correspondence between departments and regulators. Beneficiaries communicate through the official channels set out in the General Framework: the unified number 8003011100 and WhatsApp Business on it, the email admin@ia.edu.sa, and the online form.