Grievance and Complaints Mechanism

The Academy views grievances as strategic opportunities to improve services.

Phase 1: Informal Resolution

The grievance may be discussed informally with responsible personnel for immediate resolution.

Phase 2: Formal Escalation

If unsatisfied, escalate formally via the following channels:

Email: admin@ia.edu.sa

Mobile: 0552164440

Or submit a complaint through the online form available at:

Response within 3 business days.