Technical and Educational Support Policy

1. Policy Objective

Investment Academy is committed to providing continuous, high-quality technical and educational support to all platform beneficiaries. Beneficiaries can request assistance through remote desktop software (e.g., TeamViewer), social media, mobile, WhatsApp, virtual classrooms, and email.

2. Service Beneficiaries

• - Academy Instructors
• - Enrolled Trainees
• - Regulatory Supervisors (TVTC, NELC)

3. Scope of Technical Support

• - Resolving registration issues
• - Platform navigation guidance
• - Account creation assistance
• - Virtual classroom access
• - Assignment submission and certificate extraction

4. Operating Hours

Sunday to Thursday, 9:00 AM to 5:00 PM.

Response times: WhatsApp - Instantaneous, Social Media - Within minutes, Email - Within 1 hour.

5. Code of Conduct: Requesting Support

• - Provide detailed description of the issue.
• - Maintain professional ethics.
• - Show mutual respect.
• - Avoid non-work-related discussions.

6. Code of Conduct: Providing Support

• - Respond professionally within SLA.
• - Maintain professional ethics.
• - Show unconditional respect.
• - Avoid non-work-related discussions.