Investment Academy20 Years

Regulations & Policies

Regulatory policies and procedures of Investment Academy

Beneficiary Satisfaction Measurement Policy

Document No.:
IA-POL-07
Version:
2.0
Effective Date:
September 2026
Scope:
All training programs and services delivered by the Academy
Approved by:
Senior Management of Investment Academy
Review Cycle:
Annually, or upon changes to the applicable laws and instructions

1. Purpose

The Academy measures beneficiary satisfaction systematically and uses their views and observations to develop programs and services, in compliance with the quality standards of the regulators.

2. Scope of Measurement

  • Quality of the scientific content and its alignment with program objectives.
  • Instructor performance, training methods and interaction.
  • The learning platform and virtual classrooms.
  • Academic and administrative services and technical support.
  • The overall training experience.

3. Instruments and Timing

  • An electronic evaluation form made available in the trainee dashboard at the end of each course or program, taking only a few minutes.
  • Periodic surveys of instructors on the training environment and the support provided to them.
  • Analysis of complaints, suggestions and operational performance indicators within the quality system.

4. Confidentiality and Use of Results

  • Evaluations are treated confidentially, and the trainee’s answers do not affect their grades or academic standing. Submitting the evaluation form may be a condition for issuing the certificate in some programs, as announced in the program description.
  • Results are presented to instructors and management in aggregate form without identifying the evaluator.
  • Results are reviewed periodically and used to develop content, improve the learning experience, raise service quality and evaluate instructor performance.
  • Regulators are provided with measurement results and indicators as required.

5. How to Submit an Evaluation

  1. Log in to the trainee account on the platform.
  2. Open the program or course page from the trainee dashboard.
  3. Select “Evaluation” and click “Start evaluation”.
  4. Answer all items and submit the form.
Figure 1: Reaching the evaluation page from the trainee dashboard
Figure 2: Selecting the course and clicking “Start evaluation” to submit the satisfaction form