Trainee Inquiry & Communication Policy

Synchronous E-Learning: Inquiries addressed in real-time via voice or chat.

Blended & General: Responses via forums, WhatsApp, Telegram groups.

Asynchronous: Support through in-course comments, email, WhatsApp, hotline, and social media.

• - Email: info@ia.edu.sa
• - WhatsApp:Contact Us
• - Hotline (24/7) 8003011100
• - Social Media:

2. Grievance Escalation Protocol

If unresolved within 24 hours, escalate to Academy Director via 8003011100

3. Code of Conduct & Communication Policy:

• - Maintain mutual respect.
• - Proactively seek clarification.
• - Avoid biased generalizations.
• - Embrace intellectual diversity.
• - Be aware all contributions are monitored.
• - Review threads before posting.
• - Verify attachments before submission.
• - Refrain from political, religious, or personal discussions.

4. Quality of Discourse:

• - Ideas must be structured, logical, and error-free. Professional tact required.

5. Disciplinary Actions:

• - First Infraction: Verbal warning via phone.
• - Repeat Infraction: Immediate dismissal from the program.