Academic Communication Policy
- Document No.:
- IA-POL-16
- Version:
- 2.0
- Effective Date:
- September 2026
- Scope:
- All training programs and services delivered by the Academy
- Approved by:
- Senior Management of Investment Academy
- Review Cycle:
- Annually, or upon changes to the applicable laws and instructions
1. Purpose
Effective communication between trainees and the training and administrative staff is one of the most important factors in the success of the learning process. This policy defines the approved communication channels, the mechanisms of communication during synchronous and asynchronous study, the rules of conduct, and the measures upon breach.
2. Approved Channels
Official channels for enquiries and complaints
- Unified number:8003011100
- WhatsApp Business:8003011100
- Email:admin@ia.edu.sa
- Online form:https://ia.edu.sa/contact
No personal mobile number or private account is an official channel of the Academy, and communications sent through them are not recognized.
| Channel | Use |
|---|---|
| Trainee dashboard on the platform | Academic announcements, notifications and formal requests (excuses, academic requests, evaluation). |
| Virtual classroom | Direct questions during the lecture by voice or chat. |
| Official social media accounts | General announcements and Academy news only; not a channel for receiving requests or complaints: LinkedInXFacebook |
3. Communication during Study
- Synchronous mode: trainees are encouraged to raise questions during the live lecture; the instructor answers at the time or at the start of the next session.
- Asynchronous mode: academic questions are sent through the platform or the official channels and answered by the instructor or program officer within two business days; technical requests follow the Technical and Academic Support Policy (IA-POL-06).
- Announcements published on the trainee dashboard and notifications sent to the registered contact details constitute official notice.
4. Rules of Conduct
- Use professional, respectful and courteous language, and present ideas in an organized and clear manner.
- Respect the views of others and accept differing perspectives; support opinions with facts and reliable sources.
- Stay on the subject of the discussion and read what has been posted before adding, to avoid repetition.
- Avoid any expressions or practices involving abuse, discrimination or defamation, or disparaging intellectual or religious affiliations.
- Maintain confidentiality and do not share content or recordings outside the program.
- Check attachments before sending to ensure they are safe and harmless to others.
5. Responsibilities of the Academy
- Provide clear, published official channels and handle all enquiries professionally and impartially.
- Respond within the periods set in clause 3 and in the Technical and Academic Support Policy (IA-POL-06), and follow requests through to resolution or referral to the department concerned.
- Give official notice of decisions and dates only through the approved channels.
6. Breaches
- Upon a breach of the rules of conduct or misuse of the channels the trainee is cautioned, then given a written warning upon recurrence.
- Upon continued or serious breach the trainee may be removed from the session or the program under the disciplinary measures of the Academic Integrity Policy (IA-POL-01), with the right of appeal preserved.
7. Escalation
If no response is received within the set periods, the beneficiary may request escalation through the same official channels under the Complaints and Grievances Mechanism (IA-POL-08).